Help & FAQ

• Does InnerCredits have an App?
  Yes! InnerCredits is a Progressive Web App (PWA).
  
  On iOS: Open InnerCredits in Safari, tap the Share icon, then select Add to Home Screen.
  On Android: Open InnerCredits in Chrome, tap the three dots menu, then tap Install App or Add to Home Screen.
  This gives you a convenient app-like experience with an icon on your home screen and quick access for purchasing InnerCredits!
• What is InnerCredits?
  InnerCredits is a secure virtual credit purchasing platform that allows you to buy InnerCredits for use on partner sites, like InnerLinks.com (soon) and InnerFans.com. Our platform supports multiple payment methods including credit cards, digital wallets, and over 300 cryptocurrencies. Learn more on our home page.
• How do I create an account?
  Click Sign Up on the homepage. Fill in your details and verify your email. Your InnerCredits account automatically works with InnerFans and all partner sites - it's the same login for all platforms!
• Is InnerCredits available worldwide?
  Yes, InnerCredits is available in most countries, except where prohibited by law, embargo, or international sanction. Payment method availability may vary by region.

Account & Security

• How do I reset my password?
  Click Forgot Password on the login page. Enter your email, and we'll send instructions to reset your password. If you have trouble, contact support.
• How is my privacy and payment data protected?
  Your privacy and financial security are our top priorities. We use PCI-DSS compliant payment processing, encryption, secure storage, and strict access controls. Payment card details are processed by certified secure payment processors and never stored on our servers. See our Privacy Policy for full details.
• How do I delete my account?
  In order to delete your account, contact support. Please note this action is irreversible and will also affect your InnerFans account access.

Purchasing InnerCredits

• What payment methods do you accept?
  We accept all major credit and debit cards through PayPal and Stripe, as well as over 300 different cryptocurrencies (including USDT, ETH, BTC, and more) through NOWpayments. This gives you maximum flexibility and privacy for purchasing InnerCredits. Simply select your desired payment method at checkout.
• How do I purchase InnerCredits?
  Visit InnerCredits.com and log in with your account. Go to your Wallet page, select your preferred amount, and complete payment with your chosen method. InnerCredits are automatically transferred to your InnerFans wallet instantly upon successful payment.
• Can I get a refund for purchased InnerCredits?
  All purchases of InnerCredits are final and non-refundable, except as required by law or in cases of technical error or proven fraud. See our Terms of Service for details.
• How long does it take for InnerCredits to appear in my account?
  InnerCredits are transferred to your InnerFans wallet instantly upon successful payment confirmation. If you don't see your credits within a few minutes, please check your transaction status or contact support.
• What is the exchange rate for InnerCredits?
  The current exchange rate is $1 USD = 10 InnerCredits. Exchange rates are displayed at checkout and may vary slightly based on your payment method and local currency conversion rates.
• Is there a minimum or maximum purchase amount?
  Minimum purchase amounts vary by payment method and are displayed at checkout. There are daily and account-level purchase limits for security purposes. Higher limits may be available for verified users in good standing.
• How will purchases appear on my card statements?
  All purchases will appear as InnerCredits on your card statement, providing discretion and privacy for your transactions.
• Can I use cryptocurrency to buy InnerCredits?
  Yes! We support over 300 cryptocurrencies through our secure NOWpayments integration, including Bitcoin (BTC), Ethereum (ETH), USDT, and many others. Crypto payments offer additional privacy and are processed securely.

Transaction & Technical Support

• My payment failed. What should I do?
  Payment failures can occur due to insufficient funds, payment processor issues, or fraud prevention measures. Try using a different payment method or contact your bank. If the problem persists, contact our support team with your transaction details.
• I was charged but didn't receive my InnerCredits. What now?
  This rarely occurs but can happen due to processing delays. Check your email for transaction confirmation and wait up to 30 minutes. If your InnerCredits still don't appear, contact support immediately with your transaction reference number.
• How do I check my transaction history?
  Log into your account and visit your Payments page to view your complete transaction history, including purchase amounts, date and time, type of payment, and payment status.
• Can I dispute a charge or request a chargeback?
  Before initiating any chargeback with your bank, please contact our support team first. We can often resolve issues quickly. Initiating chargebacks without contacting us first may result in account restrictions.
• Is my payment information secure?
  Absolutely. We use industry-leading security measures including PCI-DSS compliance, SSL encryption, and secure payment processors. Your payment card details are never stored on our servers and are processed only by certified secure payment providers.